Intake & case management
A clear path from first contact to follow-up, with forms, workflows and roles your staff can actually use.
Program design · Staff training · Clean handoff
I learn what your funder needs, what your leadership wants, and what your staff already do well. Then I build the process, train your people to run it, and step away.
Based in Yukon · Working across Canada
What I build
A clear path from first contact to follow-up, with forms, workflows and roles your staff can actually use.
Processes built around the skills your workers already have, not a template from somewhere else.
I read your funder's matrix and build data collection into daily practice, so reporting stops being a quarterly scramble.
What it looks like
Picture a youth outreach program with two workers, a new funder, and no intake process. Six weeks later: a clear path from first contact to follow-up, forms the workers actually use, and reporting that writes itself from the daily work. The funder gets their matrix. The workers keep their way of doing things. And I'm not needed anymore.
How it works
To your funder's requirements, your director's goals and your frontline staff.
One process that meets all three.
Your team learns it by doing it, with me alongside.
Written procedures, tools and reporting, owned by your team.
One follow-up at 60–90 days to adjust what needs adjusting.
Most consultants leave you needing them. The goal here is the opposite.
About
I've worked as a clinical counsellor, a senior program manager and a researcher, so I know what a process looks like from the front line, the director's office and the funder's side of the table.
My work focuses on northern and First Nations programs: building from what communities are already doing toward where they want to go.
Taryn Ellens · Principal, AInome
Start a conversation
Share a few details. You will receive a direct reply from Taryn—not a sales funnel wearing a blazer.